Support
Email support@momentumfootball.app with your username and a description of the problem. Screenshots help.
Common questions
How do I delete my account?
In the app go to Settings → Delete account and confirm twice. Your profile, posts, stories, photos, friends, plans and coach page are erased. Deleting your account does not cancel an App Store subscription, so cancel that too (see below).
How do I report or block someone?
Tap the ••• button on a post, a coach page or a person in Friends, then choose Report or Block. You can see and undo blocks in Settings → Blocked people. We aim to review every report within 24 hours. See Safety and community for more help, including where to report to the eSafety Commissioner.
How old do I have to be?
You must be 16 or older to use Momentum Football. See the Terms of Use.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name, then Subscriptions, choose Momentum Football and tap Cancel. Cancel at least 24 hours before the renewal date to avoid being charged.
How do I restore my purchases?
In the app open the Pro screen and tap Restore purchases while signed in with the same Apple ID.
I want a refund
Purchases are handled by Apple. Go to reportaproblem.apple.com and request a refund there. Your rights under the Australian Consumer Law are not affected (see the Terms of Use).
How do I get a copy of my data, correct it or make a privacy complaint?
Email support@momentumfootball.app from the address on your account. We will respond within 30 days. See the Privacy Policy for how we handle access, correction and complaints.
How do I leave the waitlist or have my email deleted?
Use the unsubscribe link in any email we send you, or email support@momentumfootball.app. To have your details deleted entirely, ask us and we will remove them.
Is my data safe?
We never sell your data or use it for advertising. Read the Privacy Policy for details.
Are the training plans medical advice?
No. Plans and tips are general fitness information. Check with a doctor before starting a new training plan.
I forgot my password
On the sign-in screen use the password reset option, or email us from the address on your account.